CliqStudios Product Warranties

Natural woods may vary in texture, color, and wood grain, and exhibit subtle changes as they age. For example, wood joints may eventually have visible cracking around the joint area and cabinet colors may darken or lighten over time. Sunlight, smoke, moisture, household cleaners and other environmental conditions may cause materials to vary from their original color and/or to warp, split or crack. These variations are considered to be the nature of the material in relation to their environmental exposure and are not covered under this warranty. 

CliqStudios makes no other warranties other than those set forth herein and all other warranties are hereby disclaimed. The implied warranties of merchantability and fitness for a particular purpose are limited in duration to the length of the limited warranty period. The limited warranties set forth herein are limited to the first and original buyer and are not transferable thereafter.

In no event shall CliqStudios be liable for incidental or consequential damages to the purchaser or to any third party, including, without limitation, damages arising from personal injury, lost profits, loss of business opportunity, loss of property, economic losses, or statutory or exemplary damages, whether from negligence, warranty, strict liability or otherwise. Some states do not allow the exclusion or limitation of incidental or consequential damages, or limitations on how long an implied warranty lasts, so the above limitations and exclusions may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

Ordering your cabinetry without a paint or stain finish applied (Unfinished) will automatically void your warranty.

  There are two exceptions to this rule:

• Incorrectly built cabinets.
• Cabinets with shipping damage noted on the Bill of Lading

  In both of those instances, we will follow or normal replacement policy.  The standard warranty on drawer glides and hinges remains in effect regardless of wood finish selection.

  Additional specification notes for ordering unfinished cabinetry:

• Drawer boxes, slide-out trays, lazy susan trays, spice drawer pull-outs, and other internal kits will be finished in a natural stain as is our standard process.
• Interiors and shelves will be finished Natural maple.  If you would like the interior to be unfinished, the finished interior (FI) modification must be added.
• Regardless of the species chosen, cabinet ends will be unfinished maple plywood.  If you would like the wood species to match, a finished end modification must be added.

The Signature Plus product line offers a custom color option for all paint finishes available through Benjamin Moore and Sherwin Williams. Due to the nature of custom colors, all sales are final, and no cancellations or changes are accepted after an order is placed on Cliqstudios.com.

Paint swatches available through Benjamin Moore and Sherwin Williams are shown on materials other than wood. Material properties, textures, and sheen will result in wood having a different appearance when the color is applied to the actual door or cabinet. Normal color variation is found from “color swatch to color swatch” and “paper media to solid wood”. Because of this, a customer will be required to order a full door sample in the custom color of their choosing along with a signed waiver. The full door sample has a Retail cost of $100 each + lead-time of 4-6 weeks. The $100 will be credited with the purchase of cabinets.

Once the sample is received and color is approved, the customer will be required to submit a second signed waiver before placing the cabinet order on Cliqstudios.com. A Cliq Your Color cabinet order will have a lead-time of 7-9 weeks. Any warranty, replacement, or add-on orders will also require a lead-time of 7-9 weeks.

Each Cliq Your Color cabinet order will include two matching paint pens for touchup. An additional two pens are available for purchase and must be included with the original cabinet order. Add-on touchup pens will not be accepted post original cabinet order.

When choosing a custom color, all construction platforms are available (Standard and Plywood). On standard construction, ends will be Natural Maple laminate interior and exterior. Custom color is not available on laminate panels.

Just as no two trees are alike, no two pieces of wood are alike. The variation in color and grain pattern in wood adds to its natural beauty and is not considered an imperfection. Environmental factors, including but not limited to artificial/natural light, moisture, cleaners, smoke, etc., may cause the darkening or mellowing of a cabinet over time. This is a natural process and can be expected. This warranty does not cover the natural aging or darkening/mellowing of wood color, the inherent growth characteristics of, or variation in wood.

Some of the cabinet lines feature a glazed finish that accentuates the door and drawer front profiles. This glaze is hand-applied over a stain or paint and may, due to the nature of application, consist of random drips, runs, etc. As glazing is a hand-applied process there will be variations in color and appearance from door to door and cabinet to cabinet. This is not considered a defect and is considered normal with hand applied finishes.

It is the nature of wood to expand and contract to varying degrees depending on climate conditions. As a result, cabinet lines with painted surfaces may show fractures in the paint at joints. This is normal and is not considered a defect.

Please note that cabinet styles and finishes can get discontinued by the manufacturer which is beyond the control of CliqStudios. If a product gets discontinued, we will do all we can to support you in your resolution.  In this case, you would only be charged the cost of the parts plus shipping. If we`re no longer able to get parts from the manufacturer but are able to locate the parts needed through another source, you would only be charged the cost of the parts plus shipping.

This warranty is valid only in the contiguous United States or officially the conterminous United States, also known as the Lower 48, consisting of only the 48 adjoining U.S. states and the District of Columbia.

All implied warranties are limited in duration to the shorter of the period provided by law or the period of this warranty. To the extent permitted by law, this warranty excludes special, incidental, or consequential damages. Some states do not allow the exclusion or limitations of incidental or consequential damages or limitations on how long an implied warranty lasts, so the above limitations or exclusions may not apply to you. This warranty gives you specific legal rights; you may have other rights which vary from state to state.

Rev-A-Shelf accessories are eligible for return if the following criteria is met:

• Product must be in original packaging.
• Return requests must be submitted to customerservice@cliqstudios.com within 90 days of product receipt.
• If return is approved, customer is responsible for arranging and paying to ship product back to the manufacturer.
• Customer is required to send tracking information to customerservice@cliqstudios.com to ensure manufacturer knows return product is enroute.
• Manufacturer will inspect return product. If product is in re-saleable condition, a refund will be processed.
• Refunds will be in the original form of payment and take 1 to 2 weeks for processing.
• Any Rev-A-Shelf product that is designated with a While Supplies Last tag are not eligible to be returned for a refund. All sales are final.

ZLINE Stainless Steel Range Hoods: 3 Year Parts-Only; Limited Lifetime Motor

ZLINE Faucets & Sinks: Limited Lifetime Warranty

CliqStudios disclaims responsibility for damage or injury caused by improper installation or use of any of its products. CliqStudios is under no obligation, by law or otherwise, to provide concessions, including repairs, prorates, or replacements once the warranty has expired.

CliqStudios warranty applies only to the original purchaser of a ZLINE product installed for normal residential use. This is defined as a single-family, residential dwelling in a non-commercial setting. Commercial settings include, but are not limited to: schools, churches, hotels, restaurants, vacation rentals such as Airbnb, daycare centers, private clubs, fire stations, common areas in multi-family dwellings, nursing homes, food service locations, and institutional food service locations such as hospitals or correctional facilities.

This warranty is non-transferable and will not be extended based on the date of installation — the warranty period takes effect from the date of purchase. The warranty applies only to products installed in the contiguous United States and the District of Columbia.

Warranty shall not apply and CliqStudios is not responsible for damage resulting from, but not limited to: negligence, improper maintenance, misuse, abuse, alteration of or tampering with the appliance, accident, natural disaster, improper electric supply, flare-up fires, unauthorized service or repair, improper installation, or installation not in accordance with the instructions contained in product manuals and/or with local government codes.  Always check our website for the most up-to-date product manuals.

Do not install or operate any ZLINE product if it has missing or broken parts or if it arrives damaged due to shipping. If ZLINE products arrive damaged, contact CliqStudios Customer Service at 1-888-350-1242 for assistance.  Failure to report a damaged product prior to installation or operation may void the warranty.

CliqStudios disclaims responsibility for damage or injury caused by improper installation or use of any of its products. CliqStudios is under no obligation, by law or otherwise, to provide concessions, including repairs, prorates, or replacements once the warranty has expired.

For warranty service, please contact CliqStudios Customer Service team at 1-888-350-1242 or email customerservice@cliqstudios.com.

Decorative products sold by CliqStudios and distributed by Richelieu Hardware Ltd. are warranted against defects in materials and workmanship for a period of One (1) year from their date of purchase. Should a product fail due to manufacturing defects during said warranty period, it will be repaired, without charge, or replaced, at our discretion.

This warranty expressively exclude damages caused by accident, improper care, negligence, normal wear and tear, modification and/or installation of the Product in any unapproved manner or in a manner which may otherwise influence the function and/or the performance of said Product, overloading of the Product, use of the Product under extreme or abnormal conditions, either intentionally or by error, or resulting from improper storage or transport and/or from natural breakdown of colors and materials.

Richelieu decorative hardware is eligible for return if the following criteria is met:

• Product must be in original packaging.
• Return requests must be submitted to customerservice@cliqstudios.com within 30 days of product receipt.
• Returns are subject to an additional 20% restocking fee based on the original purchase price.
• If return is approved, customer is responsible for arranging and paying to ship product back to the manufacturer.
• Customer is required to send tracking information to customerservice@cliqstudios.com to ensure manufacturer knows return product is enroute.
• Manufacturer will inspect return product. If product is in re-saleable condition, a refund will be processed.
• Refunds will be in the original form of payment and take 1 to 2 weeks for processing.
• The $5 samples are not eligible for returns and are non-refundable.

Sage Surfaces, LLC (hereunder “Sage”) warrants to the original end user – purchaser/owner in the U.S. and Canada that its product of countertop and sink products shall be free from manufacturing defects under normal use and service. This warranty applies to the repair or replacement of failed product that has been permanently installed in original owner(s) residence when installed by a Sage authorized fabricator/installer. This includes reasonable labor charges needed to repair or replace the product. Sage’s obligation as to repair or replacement shall further be limited to repair or replacement with colors, styles and finishes of products that are available at the time of repair or replacement. The option to repair or replace product failures due to manufacturing defects is at the sole discretion of Sage.

The Lifetime Limited Warranty is non-transferrable and applies to countertop and sink products only for interior, residential application(s) in North America. The warranty does not cover seam performance or appearance. Silicone seams do not constitute part of the installation and accordingly are not covered by this warranty. This warranty is void unless the product has been paid for in full.

Under this Lifetime Limited Warranty, Sage authorized agents must be permitted sufficient time and opportunity to inspect the product(s), evaluate and respond to any claim(s). All decisions regarding the existence of manufacturing defects or affecting this warranty shall be made by Sage and shall be final and binding upon all parties.

• Damage resulting from improper transportation, fabrication, installation, care and maintenance, storage or handling of the product purchased.
• Use for any exterior application or for any flooring application.
• Damage caused by improper use or abuse includes, but not limited to, damage from accidents, abuse of impact causing chips, cracks and fractures, chemical damage, corrosion damage, acts of nature, job-site conditions or structural movement.
• Exposure to excessive heat that creates white marks, white rings or cracks appear on the product.
• Installed countertop products that are removed from the original place of installation.
• Seam performance, seam appearance, adhesives, caulk and/or other accessory items.
• Damage caused by improperly installed, used or maintained appliances.
• Conditions caused by normal wear and tear such as stains, scratches, water spots, and burns. Products are not scratch, heat or stain proof. Cutting boards should be used for cutting, rubber footed trivets used when moving a hot object directly from a heat source onto the product, and compliance with the care and maintenance are highly recommended.
• Quartz is made from pure, natural quartz. Variation in quartz, color, shape, shade, pattern and size are unique traits of quartz surface countertops. Color variance is an inherent trait expected of quartz. In addition, small blotches or random distribution of particulates are an inherent part of overall design and composition and are not considered to be defects or product non-conformity. The Lifetime Limited Warranty does not cover color variance, and the quartz surface countertop will not be replaced for these unique, inherent traits.
• Supplemental repair including, but not limited to, electrical, tile or wall surfaces, backsplashes, cabinetry, freight, and plumbing modifications necessary to repair products.
• Product usage for commercial application(s) including, but not limited to, installation in store, office or other place of business.
• Products in which the factory applied surface finish has been altered in any way.
• Defects that were visible at the time of fabrication/installation and were not avoided during fabrication/installation.
• Cracks caused by “dry” cutting, polishing, unevenness or improper edge details. Minimum requirements for fabrication and installation must be followed

The professional fabricator/installer is responsible to inspect the products before fabricating and/or installing the products. All parties must agree to comply with the terms and conditions outlined in this Lifetime Limited Warranty.

When choosing a color or finish, please refer to samples only as a general indication of a particular color’s design pattern, aesthetics, hue and finish. Samples are not guaranteed to be an exact replica of quartz and may vary slightly from the actual, installed product. If after, or during installation, you decide that you do not like the color you selected, replacement is not covered by this warranty.

No other warranties express or implied, are made, including merchantability or fitness for a particular purpose. Except as provided herein, Sage is not liable in tort or contract for any loss or direct, incidental, or consequential damages as a result of the use or the inability to use products. This warranty gives you specific legal rights, and you may also have other rights, which vary from state to state, or in Canada, from province to province. Some states/provinces do not allow the exclusion or limitation of implied warranties or of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Sage makes no other guarantee, representation, or warranty (express or implied) with respect to its products, except as expressly stated herein. No one other than Sage is authorized or permitted to make or provide any promise, representation or warranty with respect to products.

To qualify for service under this warranty please contact the retail location from which you purchased your product. A purchase receipt or other acceptable proof of purchase clearly showing both the date of purchase and that the installation was performed by a Sage authorized fabricator/installer will be required before warranty service is rendered. If the warranty resolution is not handled to your satisfaction, please go to our website at www.sagesurfaces.com under the warranty section and provide us with the details so we may better serve you.

Sage Surfaces, LLC
33300 Egypt Lane, STE B500
Magnolia, TX 77354
855-782-9979
cpo@sagesurfaces.com

Sage Surfaces, LLC provides a Lifetime Limited Sealant Warranty that its product, Natural Stone treated with Granite Pro (“the Product”), will be guaranteed free from stains or spills from foods and beverages under normal use and service. Granite Pro is the Sage Surfaces approved sealant (“the Approved Sealant”).

This non-transferrable warranty covers the sealed Product only and is extended solely to, the original purchaser (s) and home owner(s) of the Product who reside in and own the home in which the Product is originally installed by a Sage Surfaces Certified Fabricator/Installer, (“Owner(s))” and maintained in accordance with the Natural Stone Care and Maintenance Guidelines. In addition, this warranty pertains only to interior residential installations within the U.S. and is only valid if the Product and installation has been paid for in full.

The Product is quarried granite material only and is subject to veining and slight variances, including but not limited to; color, shade, particle structure, surface irregularities, texture irregularities, fissures, pits or other variances that occur naturally in the stone. These natural variances are to be expected and are not covered under this warranty.

The Sage Surfaces Certified Fabricator/Installer (CFI) is responsible for carefully inspecting the Product before fabricating and for applying the Approved Sealant to the Product in accordance with the labeling instructions prior to installing the Product. However, it is still the responsibility of the Owner(s) to thoroughly inspect the Product upon receipt and prior to permanent installation.

Product failures due to manufacturing defects will be repaired or replaced by Sage Surfaces at its discretion. Sage Surfaces will seek to provide the best possible result. However, whether we choose to repair or replace the Product, an exact color match cannot be guaranteed.

This warranty covers only the repair or replacement of the actual section of the material determined to be damaged. The Owner(s) sole and exclusive remedy against Sage Surfaces shall be at the sole option of Sage Surfaces, LLC to repair or replace the defective Product. Sage Surfaces will make all decisions affecting this warranty and decisions will be final and binding upon all parties.

The Product must:

• Be fabricated and installed by a Sage Surfaces CFI
• Be sealed with the Approved Sealant
• Be maintained in accordance with the Natural Stone Care and Maintenance Guidelines

The Owner(s) must:

• Be the original purchasers of the Product
• Own the US residence in which it was originally installed
• Provide an original receipt or proof of purchase showing:
• The Product and installation is paid in full
• The homeowner(s) of the home in which the material is installed are the original Owner(s) of the Product

Sage Surfaces and its authorized agents must be permitted sufficient time and opportunity to:

• Inspect the Product
• Evaluate the claim
• Respond to the claim with a solution

This warranty DOES NOT cover:

• Naturally occurring variances within the Product including but not limited to; color, shade, particle structure, surface irregularities, texture irregularities, fissures, pits or other variances.
• Variances between the Product sample, slab and/or final installed countertop including but not limited to; color, shade, particle structure, surface irregularities, texture irregularities, fissures, pits or other variances.
• Scratches, while the Product is scratch resistant it is not scratch proof therefore cutting boards are highly recommended.
• Blemishes inherent and expected in such natural materials.
• Minor staining or water spots. While the Product is stain resistant, it is not stain proof, please take care to clean up any spills on your surface as quickly as possible.
• Normal wear, including but not limited to; scratches, chips, abrasions, and dullness to the finish. Please refer to the Natural Stone Care and Maintenance guidelines received with your purchase.
• Supplemental repair including, but not limited to, electrical, tile or wall surfaces, backsplashes, cabinetry, freight, and plumbing modifications necessary to repair or replace the product.
• Fabrication and installation of product by a provider other than a Sage Surfaces Granite CFI.
• Defects in the Product that were visible at the time of fabrication/installation and were not avoided during fabrication / installation.
• Damage resulting from not following the Sage Surfaces recommended guidelines for storage, handling, supports, cutouts, fabrication, care, and maintenance. All requirements for fabrication and installation must be followed.
• The securing of any type of mechanical fasteners directly into the Product.
• The appearance or performance of seams, edges, joints, adhesives, caulk and /or other accessory items.
• The Product fabricated or installed outside the United States of America.
• The Product if it is removed from the original place of installation.
• If alteration/repair has been performed on the Product by someone other than a Sage Surfaces CFI.
• The Product installed in applications such as, but not limited to, shower trays or shower pans, steam showers, steam rooms and saunas.
• The Product installed as an exterior application and/or exposure to UV.
• The Product installed as flooring.
• Chips and cracks caused by impact excessive force, applied load, lack of adequate support, settling or movement of cabinets.
• Exposure to harsh or corrosive chemicals and cleaners.
• Exposure to extreme heat and/or thermal shock. Trivets must be used for any hot pots, pans, crock pots, and for any heat generated items. Heat resistant pads are highly recommended.
• The use of the Product for commercial application(s) including, but not limited to, installation in store, offce, rental property, or other places of business.
• Errors in fabrication or installation, including damage caused to other areas of the home during installation.
• Damage or injury caused by improper use or abuse, which includes but is not limited to, damage from accidents, vandalism, impact, chemical damage, bleach damage, acts of nature, job-site conditions, architectural design, or structural improvement.
• Material or services have not been paid in full.
• Any residence where the Owner(s) is not the occupant.
• Appearance of edge, re-fabrication, or altering of the factory applied face finish in any way.
• The Owner(s) decide they do not like the Product after installation due to color, shade, pattern, or any other opinions based on personal preference.
• Any other items or occurrences that are inherent characteristics of the Product, regardless of whether viewed as a defect by the Owner(s).

The Product is made up of natural materials which inherently vary in color, shape, size, veining, particle structure, surface irregularities, texture irregularities, fissures, pits and distribution within each sample or slab. Therefore, samples are not meant to be an exact replication of the Product slab or final installed countertop. In addition, some of the Product colors contain movement or veining and due to the randomness of this effect, samples of these colors may not show this overall aesthetic. These variances are to be expected, so please refer to samples only as a general indication of a particular color’s design pattern, aesthetics, and hue when selecting a color. Also, be advised the Product samples and slabs may vary from the actual, installed product surface.

No other warranties, express or implied, are made, including merchantability or fitness for a particular purpose. Except as provided herein, Sage Surfaces is not liable in tort or contract for any loss or direct, incidental, or consequential damages as a result of the use or the inability to use the Product. This warranty gives you specific legal rights, and you may also have other rights, which vary from state to state. Some states do not allow the exclusion or limitation of implied warranties or of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Sage Surfaces makes no other guarantee, representation, or warranty (express or implied) with respect to its products, except as expressly stated herein. No representative, dealer, employee, installer or any other person is authorized or permitted to make, modify or change this warranty with respect to the product.

This Lifetime Limited Sealant Warranty applies to the Product installed after January 1, 2017. All parties must agree to comply with the terms and conditions outlined in this Limited Lifetime Warranty.

To obtain service under this warranty, first contact the source from which you purchased the Product. If the warranty resolution is not handled to your satisfaction, please contact:

Sage Surfaces, LLC
33300 Egypt Lane, STE B500
Magnolia, TX 77354
855-782-9979
cpo@sagesurfaces.com