Mon – Fri – 7:30 am – 5 pm, Central Time
All Replacement orders must be authorized by Customer Service
Photographs may be required to process return
Shortage on Delivery
The Delivery Agent AND the customer are responsible for checking delivery and noting any shortages.
If an order is found to be incomplete, customer will go to CliqStudios Customer Service and order
required replacement. The Delivery Agent will note shortage but will not place re-order. A no charge
replacement order will be processed by Customer Service and will be shipped on the next
available truck in the customer’s area.
Customer is responsible to check order upon receipt to determine if any delivery damage has occurred.
In the event of damage, the customer will place a replacement order with CliqStudios Customer
Service – the delivery agent will make note of damage but will not place order. (If damage is not
noted at time of delivery please see Concealed Damage section.) NOTE: Any pictures that can
accompany order will help expedite replacement order. Customer Service will determine if item will
be returned to CliqStudios or field destroyed based on information gathered. CliqStudios may require
a field inspection of damage before entering a replacement order. CliqStudios.com does not take
responsibility for received and installed product as it relates to freight damage.
Concealed damage is any damage noted after clean delivery has been accepted without any notification
of damage. Concealed damage is defined as damage found after cabinetry has been unpacked and
delivery agent has departed. Customer will report damage to CliqStudios Customer Service for product
replacement. Customer has 30 days, from date of delivery, to report concealed damage and receive no
charge replacements. We strongly recommend that customer inspect product as soon as possible after
delivery, and at least 10 days prior to installation. CliqStudios does not take responsibility for
received and installed product as it relates to concealed damage.
Defective Product (No Charge Replacement)
The customer is responsible for checking order to determine if there is any defective product.
Customer will report defects to CliqStudios. Customer Service for product replacement. Customer has
30 days, from date of delivery, to report defective products. CliqStudios may request pictures in
lieu of inspection to help expedite replacement order process.
Defective Product Replacement
CliqStudios reserves the right to determine the most cost effective and efficient method to correct
defective merchandise that does not involve total replacement. Example: replace a door – not the
entire cabinet or minor touch-up to the cabinetry. Final adjustments of the doors, hinges and
drawers are common and are not considered as defective.
Dry wood undergoes small changes in dimension with normal changes in relative humidity. More humid
air will cause slight swelling and drier air will cause slight shrinkage. These changes are not
considered defective. CliqStudios wood components are dried, stored and assembled in a controlled
environment to minimize dimensional changes after the product leaves our factory. This means the
moisture content in our product is controlled to work optimally in most US locations. If you install
(or store product for an extended time period) in an extremely humid area of the country, or in a
building without air-conditioning, you can expect cabinet components to change dimensionally. This
change is generally more in width than height. We design our product to accommodate some of this
dimensional change and we use state-of-the-art hinges with significant adjustability. The components
of mitered doors also change dimensionally, but the full effect is mitigated by the floating center
panel design. If you would like to know more about the dimensional changes in wood, please contact
CliqStudios Customer Service.
There are three reasons why cabinet doors may warp or appear warped:
Doors may warp a small amount soon after installation because cabinets are taken from a
controlled factory environment and placed in a different environment. Warped doors will
generally straighten out after a new home (and reconstruction) goes through a complete heating
and cooling season. CliqStudios requires that doors go through a complete heating and cooling
season before replacements are considered. NOTE: A hinge adjustment will improve the fit of the
door as the cabinet progresses through a heating and cooling season.
Improperly installed cabinets can cause doors to appear warped. CliqStudios requires that doors
be tested for warp before replacements are considered.
Improperly adjusted hinges can cause doors to appear warped. A hinge adjustment will improve the
fit of the door. CliqStudios.com requires the doors be tested for warp before replacements are
The best time to test a door is after a complete heating and cooling season. To test a door, lay the
door on a flat surface and measure, to the nearest sixteenth of an inch, the gap between the surface
and the door.
Warped is indicated when:
12″ or less
gap is greater than 1/16″
13″ to 24″
gap is greater than 1/8″
25″ to 41″
gap is greater than 3/16″
Cabinet Wood Species and Finish
Wood is a product of nature. How wood looks and feels is
affected by climate, soil nutrients, growing season, season of harvest and age at harvest. Wood
natural imperfections that are part of its appeal and character. Every piece of wood—even within the
same tree—is slightly different in color, texture and grain from every other piece. All wood species
finishes should avoid long term exposure to moisture. Cabinet finishes also have variations because
are applied to wood products that are not perfectly consistent.