Delivery

We Deliver — For Free

At CliqStudios.com® we contract dedicated, regional carriers that specialize in furniture delivery. Carriers will vary based on your location and requirements. Our logistics support staff will notify you when to expect delivery and who your delivery carrier will be.

YouTube

Prepare for Your Delivery

Once your cabinets have been ordered it’s important to prepare for your delivery. Our video outlines what to expect and easy things that you can do to make the delivery and receipt of your cabinet order go as smoothly as possible.

Standard Order Lead Time

Allow for two (2) weeks of production and up to two (2) weeks for delivery depending on where you live. Depending on your location and delivery restrictions additional time may be required.

Standard Home Delivery — FREE

Standard Home Delivery order will be shipped to a location accessible by a pallet jack to the first secure, dry area (usually a garage), on the same level as the truck tires.

Limited Area Delivery — $150

If your delivery location has limited access such as: cannot accommodate a semi-truck with a 53’ foot trailer with lift gate, does not have a garage, final delivery location does not have pallet jack access, apartment/condo, stairs, and/or no elevators. You can also select this service to have your order delivered to the first dry level of your home. Please see Restricted Delivery Access for situations outside of this service. Limited Delivery Access & Carry In Service circumstances may incur extended lead times for delivery based on your location, circumstances and available delivery agent.

Restricted Area Delivery — Call for Quote

Restricted Area Delivery Access locations require a Special Delivery Quote from customer service. Please call (800) 576-7930 to receive a quote.

If your jobsite has additional restrictions and requires custom delivery such as: ferry or bridge toll, located in remotely rural, densely urban, or areas outside the Continental US. Restricted Delivery Access will have additional charges and may require extended lead times for delivery based on your location circumstances and available delivery agent. Customer Service will contact you within two (2) business days of order payment to determine your delivery location access.



Shipping Details

  • Delivery schedule: Monday – Friday, 8 a.m. – 5 p.m. Central Standard Time (CST) (not including holidays)
  • $150 handling for orders less than $2,000.
  • A person of at least 18 years of age must be present to receive order.
  • Delivery carrier will call to confirm delivery date and schedule the delivery within an eight-hour time window.
  • CliqStudios.com requires an empty, clean and dry area that is large enough for easy delivery, inspection and viewing of individual cartons.
  • Communicate any special delivery circumstances to your designer prior to placing your order.
  • Delivery to your address may be limited by location or other circumstances. We reserve the right to change delivery methods and/or carriers. Please confirm this with your designer before placing your order.
  • If a scheduled delivery does not occur because of circumstances beyond the control of the delivery carrier, an additional charge will be applied to the order for re-delivery. (Example: customer not home, unable to deliver due to pertinent information not provided, etc.)
  • If a scheduled delivery cannot take place due to weather, etc., the delivery carrier will call and reschedule. (Delivery carrier is not responsible for lost time or wages.)
  • If a scheduled delivery cannot take place due to weather, etc. the Delivery Agent will call and reschedule (Delivery Agent is not responsible for lost time or wages).
  • Estimated shipping dates are based on "Standard Orders" and do not reflect "Rush" or "Warranty" orders, which are expedited shipments.

CONFIRM RECEIPT OF ORDER & DAMAGE/MISSING PARTS

You have 30 days to report concealed damage. If you have any questions, please email us at customerservice@cliqstudios.com or call (800) 576-7930. Please check the contents of your delivery upon arrival and report any missing or visibly damaged cabinets to the delivery driver. (Be sure to mark any damaged or missing cartons on the bill of lading.) CliqStudios.com is not responsible for missing or visibly damaged items after you sign for your delivery.


RUSH & REPLACEMENT ORDERS

PARTS RUSH ORDERS – SAME DAY:

The Same Day Rush program is designed to provide quick access to inventoried parts carried at our factory that do not require assembly. This rush program gives you access to many parts with a very short lead time.


Requirements:

Orders must be processed by 10:00 a.m. CST to leave the same day. Orders processed after 10:00 a.m. CST will ship the following business day. Additional shipping charges may apply.


Limitations:

The Same Day Rush program is limited to "off the shelf" parts, including fillers, moldings, hardware, accessories and parts that do not require manufacturing. There are no limitations on quantity. Please consult with CliqStudios.com customer service for availability because items may not be in stock. Shipping charges may apply. Large items are not available through this rush program.


Same Day Rush Shipping:

UPS and Fed Ex. Overnight shipping is NOT available.


CABINETS & LARGE ITEM RUSH ORDERS:

Our Rush Order program for cabinets gives you access to cabinets much more quickly than our normal production schedule. This rush availability includes all cabinets and finishes.


Requirements:

Rush orders cannot be changed or cancelled. Orders received by 3:00 p.m. CST will be available for shipping two (2) business days later. Additional shipping charges may apply.


Limitations:

This rush program is limited to five (5) cabinets per order. Please consult with CliqStudios.com customer service for availability because items may not be in stock. CliqStudios.com reserves the right to deny any rush order requests.


STANDARD RUSH ORDER CABINET SHIPPING METHOD:

The standard method of shipping rush cabinets is through CliqStudios.com scheduled trucks. If a scheduled truck is not available when your rush product is available for shipment, CliqStudios.com may elect to use alternative shipping methods.


REPLACEMENT ORDER POLICY

There is no charge for a replacement part if it is an exact item match for the defective part and meets the following criteria:

  • Original was damaged during shipping
  • Falls under the CliqStudios.com Limited Manufacturing Warranty
  • Original does not meet CliqStudios.com standard for quality manufacturing

DECORATIVE HARDWARE (KNOBS & PULLS) SHORTAGE/DAMAGE POLICY

Please check and inspect your hardware order as soon as you receive it. You have three (3) business days, after receipt of hardware items, to report any defective, damaged, incorrect and/or missing items to your Cliqstudios.com designer or customer service.


For complete Replacement Order Policy details please click here.